Contact TiVo Customer Service
TiVo Phone Numbers and Emails
Toll-Free Number:
-
(877) 367-8486
Customer Service:
-
(877) 531-4567Canada
Business Customer Service:
-
(408) 562-8400Boston, MA
-
(818) 295-6650Burbank, CA
TiVo Emails:
Investors/ Franchising
Legal
CCPA Inquiries, DMCA Inquiries, Privacy Inquiries
emailprivacy@tivo.comor
Privacy Policy
Contact Information
TiVo Website:
TiVo Help Center:
Corporate Office Address:
TiVo Inc.
P.O. Box 2160
2160 Gold St.
San Jose,
California
95002
United States
Fax:
+1(408) 941-9739
How Good is TiVo's Customer Service?
Summary of TiVo Customer Service Calls
915
TOTAL
CALLS
CALLS
03:00
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TiVo?
Product/ Service Question:
- “Disconnect service”
- “TiVo remote not working”
- “Not picking up network anymore”
Request for Information Question:
- “How do I delete Pluto TV?”
- “Question on how to change time”
- “Need help troubleshooting channel list not showing”
Payments and Charges Question:
- “Payments”
- “Bill of 150.00”
- “My bill”
Activation/ Cancellation Question:
- “Can't activate code”
- “Can't activate my tv”
- “Activate equipment”
Staff Question:
- “Service interruption”
- “Lifetime service transfer”
- “Warranty service”
Account Question:
- “Problems with account and activation”
- “Subscription”
- “Cannot log in. Does not recognize internet that cable company changed”
Cards Question:
- “Update credit card”
- “Credit card replacement for billing”
- “Need to add new card to account”
Return/ Replace Question:
- “To change my billing card”
- “Need return label”
- “Changing service billing”
Refund Question:
- “Refund of return”
- “I want a refund”
- “This is bull shit.I want my money back.”
Shipping and Delivery Question:
- “Guide is not coming up”
- “Item not delivered although Fedex says it was”
Website/ Application Question:
- “Your website stinks today. I want to order”
Other Question:
- “My TiVo is not receiving schedule information.”
- “Our Tivo program guide shows wrong information.”
- “Tivo problems”
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