TiVo Phone Numbers and Emails

Toll-Free Number:

  • (877) 367-8486
Send Message

Customer Service:

  • (877) 531-4567
    Canada

Business Customer Service:

  • (408) 562-8400
    Boston, MA
  • (818) 295-6650
    Burbank, CA
  • (919) 695-9100
    Durham, NC
  • (212) 286-7810
    New York, NY
  • (918) 488-4000
    Tulsa, OK

Headquarters:

  • (408) 519-9100

Media:

  • (212) 520-1860
    Advertising Inquiries

Sales/ Reservations:

  • (877) 289-8486

TiVo Emails:

Investors/ Franchising
Legal
CCPA Inquiries, DMCA Inquiries, Privacy Inquiries
emailprivacy@tivo.comor
Privacy Policy
tivo@finnpartners.com
disputenotice@tivo.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

TiVo Website:

TiVo Help Center:

Corporate Office Address:

TiVo Inc.
P.O. Box 2160 2160 Gold St.
San Jose, California 95002
United States

Fax:

+1(408) 941-9739

TiVo Rating Based on 112 Reviews

Rating details

2.1
more details
Customer service
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is TiVo's Customer Service?

Kali Jpg
Kali Jpg
Feels Neutral | Feb 23, 2024

good, but they told me others were having similar problems, so it would be 24-48 hours before device was reactivated

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Yessenia Zhq
Yessenia Zhq
Feels Satisfied | Nov 29, 2022

The technician walked me through problem solving steps but to no avail. He was thorough but we still could not identify why the TiVo box does not receive the signal.

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Summary of TiVo Customer Service Calls

915 TOTAL
CALLS
03:00 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TiVo?

Product/ Service Question:

  • “Disconnect service”
  • “TiVo remote not working”
  • “Not picking up network anymore”

Request for Information Question:

  • “How do I delete Pluto TV?”
  • “Question on how to change time”
  • “Need help troubleshooting channel list not showing”

Payments and Charges Question:

  • “Payments”
  • “Bill of 150.00”
  • “My bill”

Activation/ Cancellation Question:

  • “Can't activate code”
  • “Can't activate my tv”
  • “Activate equipment”

Staff Question:

  • “Service interruption”
  • “Lifetime service transfer”
  • “Warranty service”

Account Question:

  • “Problems with account and activation”
  • “Subscription”
  • “Cannot log in. Does not recognize internet that cable company changed”

Cards Question:

  • “Update credit card”
  • “Credit card replacement for billing”
  • “Need to add new card to account”

Return/ Replace Question:

  • “To change my billing card”
  • “Need return label”
  • “Changing service billing”

Refund Question:

  • “Refund of return”
  • “I want a refund”
  • “This is bull shit.I want my money back.”

Shipping and Delivery Question:

  • “Guide is not coming up”
  • “Item not delivered although Fedex says it was”

Website/ Application Question:

  • “Your website stinks today. I want to order”

Other Question:

  • “My TiVo is not receiving schedule information.”
  • “Our Tivo program guide shows wrong information.”
  • “Tivo problems”

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